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The Customer's use of the Service (as defined below) and/or acceptance of these Terms and Conditions ('Conditions') constitute the Customer's agreement to be bound by these Conditions. These Conditions must be read in conjunction with those of Digital Page Ltd, which may be subject to change from time to time. It is the Customer's responsibility to ensure that they comply with the latest edition of the Acceptable Usage Policy (AUP) in force at any given time. These Conditions, together with those of Digital Page Ltd AUP, explain the responsibilities of Digital Page Ltd to the Customer and the Customer's responsibilities to Digital Page Ltd and to other users of the Service ('Users'). The AUP in particular outlines what Digital Page Ltd considers to be unacceptable use of the Internet by our customers so that Digital Page Ltd can take appropriate steps against abusers of the Internet. The AUP and the Application Form are an integral part of these Conditions and, unless otherwise expressly stated, all references to Conditions include reference to the AUP and to the Application Form. If you are a Consumer, you must be 18 years or older to register for the Service. Terms and conditions for Digital Page Ltd ADSL ServicesDefinitions Please note some terms used in these Conditions have a certain meaning: 'Access Line' means the telecommunications circuit that the Customer uses to obtain telecommunications services over the public switched telephone network at the Premises as notified by the Customer to Digital Page Ltd; 'Act' means the Telecommunications Act 1984; 'Agreement' means these Conditions together with the applicable Application Form and AUP; 'Application Form' means the form that the Customer signs to apply for the Service; 'Carrier' means any supplier of telecommunications services to Digital Page Ltd for the Service; 'Commencement Date' means the date when the Customer first receives the live Service. 'Confidential Information' means any information of a confidential nature obtained under or in connection with this Agreement including, but not limited to, any information regarding the existence of errors or viruses found in the Service and all other information which Digital Page Ltd characterises as confidential at the time of its disclosure either in writing or orally. Confidential Information does not include information, which the Customer can demonstrate: is previously rightfully known to the Customer without restriction at the time of disclosure; is or becomes, from no act or omission on the Customers part, generally known in the relevant industry or public domain; is disclosed to the Customer by a third party as a matter of right and without restriction at the time of disclosure; or is independently developed by the Customer without access to the Confidential Information. 'Customer' means the person who orders the Service and person shall be taken to include bodies corporate or unincorporated. Digital Page Ltd may accept instructions from another person who Digital Page Ltd reasonably believes is acting with the Customer's authority or knowledge. 'Customer Apparatus' means apparatus belonging to the Customer not forming part of the Equipment but which may be connected to the Equipment; 'Equipment' means any apparatus or equipment provided by Digital Page Ltd or any third party to the Customer at the Premises to enable provision of the Service; 'Minimum Period of Service' For customers ordering Digital Page Ltd ADSL Managed services - The minimum period of service will be twelve (12) months from the commencement date. 'Physical Characteristics' For customers wishing Digital Page Ltd to manage the connection only - Means an existing standard British Telecommunications analogue telephone line, which does not have any incompatible services, enabled upon it, as detailed in the Service description. For customers wishing Digital Page Ltd to manage the connection, installation and equipment: For Home customers - An existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description. For Business customers - means one (1) wall mounted power socket within two (2) metres of the master phone socket and an existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description; 'Digital Page Ltd System' means the telecommunication system that Digital Page Ltd runs and, for the purpose of this Agreement, any apparatus leased by, or otherwise obtained by, Digital Page Ltd from a third party. 'Premises' means the Customer's premises where the Service is to be received. 'Service' means the installation, connection and supply of a telecommunications circuit capable of supporting ADSL services at the Premises and the provision of telecommunication services over such circuit as detailed in our website. 'Standard Tests' means the tests carried out by Digital Page Ltd or any third party to determine whether the Service is ready; 'Term' is defined in clause 3. 2. Provision of The Service2.1 The Service is described on the web site of Digital Page Ltd. 2.2 The provisions of the Application Form are binding on Digital Page Ltd, once Digital Page Ltd confirms to the Customer in writing acceptance of the Customer's order. The Customer agrees to receive the Service and pay the fees for the Service as specified in this Agreement. 2.3 Digital Page Ltd will provide the Service to the Customer in accordance with the Conditions of this Agreement and with reasonable skill and care. It is technically impracticable to provide the Service or the telecommunications services free of faults and Digital Page Ltd does not undertake to do so. 2.4 Digital Page Ltd will use its reasonable endeavours to provide a prompt and continuing Service but will not be liable for any loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by events beyond the control of Digital Page Ltd, or by errors or omissions of the Customer. 2.5 Digital Page Ltd exclude all and any warranties and conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it or the accuracy of information received through it. 2.6 To use the Service, the Customer needs to supply Digital Page Ltd with certain details on the Customer's Application Form. Digital Page Ltd will respect the privacy of this information and will comply with applicable data protection legislation in respect of it. 2.7 The Customer must have an Access Line with the Physical Characteristics in order to receive the Service. If the Customer changes from the Physical Characteristics, Digital Page Ltd cannot be held responsible if the Customer is no longer able to receive the Service. 2.8 The Customer acknowledges that the Service will depend upon the characteristics of the Customer's Access Line and that where the Carrier so determines it may not be possible to supply the Service. In this event Digital Page Ltd shall have the right to terminate this Agreement without liability to the Customer. 2.9 From time to time certain Points of Presence (PoPs), servers, or the whole or part of the Network may be closed down for routine repair or maintenance work. Digital Page Ltd or its authorised representative shall give as much notice as in the circumstances is reasonable and Digital Page Ltd shall endeavour to carry out such works during the scheduled maintenance periods as published from time to time. 2.10 Digital Page Ltd may occasionally have to interrupt the Service or change the technical specification of the Service for operational reasons or because of an emergency. Digital Page Ltd will give the Customer as much notice as possible of any planned interruption of the Customer's Service. In these circumstances The Customer shall have no claim against Digital Page Ltd for any such interruption. 2.11 Digital Page Ltd will correct reported faults as soon as possible. Should the Customer encounter a fault with the Service the Customer should report the fault to the Digital Page Ltd ADSL helpdesk. Technical Support contact information including availability times is available on the web site of Digital Page Ltd. 2.12 Digital Page Ltd may include links from time to time from the Service to other Internet sites. Digital Page Ltd have no control over the content of such sites and disclaims any liability in respect of the Customer's use of such sites. The Customer may wish to use one of the available filtering software products to help prevent access to certain web content. 2.13 The Customer acknowledges that the Service shall be provided by Digital Page Ltd at the Premises and that under these Conditions the Customer cannot require Digital Page Ltd to transfer the Service or Equipment to another location. In the event the Customer requests the Equipment to be moved to another location within the Premises, Digital Page Ltd reserve the right to accept or reject such request and the decision of Digital Page Ltd shall be final. Any expense incurred in such move of the Equipment within the Premises shall be incurred by the Customer. 2.14 Except as otherwise expressly permitted in these Conditions, and in addition to other restrictions herein, the Customer may not:
2.15 Digital Page Ltd reserves the right to remove e-mail from Digital Page Ltd servers that is left for a period of more than four months. 2.16 Digital Page Ltd reserves the right to change the Customer's password at any time at its sole discretion. 3. Term3.1 This Agreement will commence on the Commencement Date and shall continue for a term equivalent to the subscription period paid by the Customer until the expiry of that subscription period or the Agreement is terminated in accordance with the terms hereof ('the Term') subject to the provisions of paragraph 13.1 3.2 The Minimum Period of Service does not prevent Digital Page Ltd from suspending or terminating the Service under paragraphs 12 and 13 of this Agreement. 4. Fees4.1 Digital Page Ltd shall provide the Customer with the Service for the fees as set out on the Application Form. These fees are payable in advance from the start of the Minimum Period of Service. Payment will be due on the date specified on the invoice. Digital Page Ltd accepts major credit cards, cheques or direct debit payments. Save where the Service is terminated by Digital Page Ltd without cause, the Customer shall not be entitled to a refund of subscriptions paid. 4.2 Subject to our discretion we will invoice you with credit terms of 30 days net, on an Annual basis only. Digital Page Ltd may charge interest on all outstanding amounts on a daily basis at the rate of 3% per annum above the base lending rate of Barclays Bank plc in force from time to time, from the date of the invoice until the date of actual payment or judgement has been enforced. Additionally, Digital Page Ltd reserves the right to terminate the provision of service to the Customer immediately if the Customer is in default of payment. Such termination is without prejudice to the rights of either party accrued prior to the date of termination. 4.3 The installation fee as specified on the Application Form is payable in advance by either cheque or credit card 4.4 All fees are subject to change from time to time in the event that the Carrier increases its fees to Digital Page Ltd. Digital Page Ltd will contact you in the event of any such increases. 4.5 In addition to the fee set out on the Application Form, Digital Page Ltd shall be entitled to charge the Customer for the reasons given.
5. Access5.1 The Customer hereby irrevocably gives permission to Digital Page Ltd and its employees, agents or contractors to:
5.2 The Customer must allow Digital Page Ltd or any Carrier to have access to the Premises at all reasonable hours for the purpose of testing or maintaining any of the Equipment and/or the Service and provide a safe and suitable environment for such access visits. 6. Installation6.1 When Digital Page Ltd manages the connection only: 6.1.1 Digital Page Ltd will only arrange for the ADSL service to be provided on the customer's telephone line. It is the customer's responsibility to connect the necessary micro-filter and ADSL equipment. 6.2 When Digital Page Ltd manage the connection, installation and equipment:
7. Digital Page Ltd EquipmentThis section applies to customers requiring Digital Page Ltd to manage the connection, installation and equipment. Customers wishing Digital Page Ltd to manage the connection only can ignore this section as they must procure, install and manage their own equipment. 7.1 The Customer agrees not to do or allow anything to be done to the Premises that may cause damage to, or interfere with, the Equipment or prevent easy access to it. 7.2 The Customer shall procure at the Customer's own expense all permissions, licences, registrations and approvals necessary for Digital Page Ltd to deliver, install and maintain the Equipment for the provision of the Services. 7.3 Following the installation of the Equipment Standard Tests shall be carried out by Digital Page Ltd to ensure that the Service is ready for use. If the Service is not ready for use, Digital Page Ltd shall either repair or replace, at its sole option, the Equipment or any part thereof and repeat the Standard Tests. The Customer shall be entitled to use the Services following Digital Page Ltd informing the Customer of successful completion of the Standard Tests. 7.4 The Equipment shall remain the property of Digital Page Ltd or the supplier of such equipment (including any Carrier) and the Customer shall at all times make clear to third parties that the same is the property of Digital Page Ltd or a third party supplier of such equipment. Digital Page Ltd may modify, substitute, renew or add to the Equipment from time to time at its absolute discretion. 7.5 The Customer shall be responsible for ensuring at all times the safekeeping and proper use of the Equipment after delivery and installation at the Premises. The Customer shall be liable to Digital Page Ltd for any loss or damage to the Equipment (except where it can be shown that such loss or damage was caused by our negligence or due to fair wear and tear). The Customer will notify Digital Page Ltd immediately of any such loss or damage in particular (without prejudice to the generality of the foregoing) the Customer undertakes:
7.6 The Customer shall be liable for any loss or damage howsoever caused (including but not limited to lightning or electrical damage) to any part of the Equipment or any of its own property within the Premises (except in so far as it can be shown that such loss or damage is attributable to the negligent act or omission of Digital Page Ltd). The Customer will notify Digital Page Ltd immediately of any such loss or damage. 7.6.1 The Customer undertakes to indemnify Digital Page Ltd against any and all such loss or damage referred to in this clause 7.6. 7.6.2 Wilful destruction or abuse of the Equipment may result in additional charges being payable by the Customer to Digital Page Ltd. 8. Customer Apparatus8.1 The Customer shall be responsible for the repair and maintenance of any Customer Apparatus used in order to obtain or use the Service. 8.2 The Customer shall ensure that such Customer Apparatus complies with any applicable law. The Customer shall immediately disconnect any such apparatus if such apparatus does not, or ceases to, conform to applicable standards (if any) for the time being in force. Digital Page Ltd reserves the right to disconnect any apparatus used by the Customer if the Customer does not fulfil their obligations under this Clause or if, in the opinion of Digital Page Ltd, such apparatus may cause the death of or personal injury to any person, or damage to property, or materially impair the quality of any telecommunication service provided by means of Digital Page Ltd , and the Customer agrees to disconnect such apparatus at the request of Digital Page Ltd. 9. The Customer's Use of The Service9.1 The Customer must NOT use the Service:
9.2 The Customer will co-operate with Digital Page Ltd reasonable requests for information regarding the Customer's use of the Service and supply such information without delay. 9.3 Where the Customer uses the Service to reach networks and services not operated by Digital Page Ltd, the Customer will abide by the acceptable use policies or terms and conditions imposed by the operators of those networks and services. 9.4 The Customer warrants that:
9.5 Use by others: The Customer acknowledges that Digital Page Ltd is unable to exercise control over the content of information passing over the Digital Page Ltd network or via the Service, and Digital Page Ltd hereby excludes all liability of any kind for the transmission or reception of infringing information of whatever nature. 10. Domain Names & Internet Protocol Addresses10.1 The Customer confirms and warrants that it is the owner of, or that the Customer has been and is duly authorised by the owner to use, any trade mark or name requested or allocated as its domain name. 10.2 The Customer acknowledges that Digital Page Ltd cannot guarantee that any domain name the Customer requests will be available or approved for use. 10.3 Digital Page Ltd has the right to require the Customer to select a replacement domain name and may suspend the relevant service associated with the domain name if, in the opinion of Digital Page Ltd, there are reasonable grounds for Digital Page Ltd to believe Customer's current choice of domain name is, or is likely to be, in breach of the provisions of this Agreement and law. 10.4 If the Service includes the registration of an Internet domain name the Customer acknowledges and agrees that:
10.5 Any Internet Protocol address allocated by Digital Page Ltd to the Customer shall at all times remain the sole property of Digital Page Ltd and the Customer will have a non-transferable licence to use such address for the duration of this Agreement. If this Agreement is terminated for whatever reason, the Customer's licence to use the Internet Protocol address shall automatically terminate and thereafter it will not use such address. 11. Software Agreement11.1 Digital Page Ltd and its suppliers own the licensed programs and the documentation provided with this Agreement, both of which are protected by copyright laws. The Customer's right to use the licensed programs and documentation is limited to the terms and conditions described below: 11.2 The Customer may:
12. Breach of Conditions12.1 Digital Page Ltd shall investigate any suspected or alleged breach of these Conditions or any suspected compromise to it's network systems or security and in doing so Digital Page Ltd will act reasonably and fairly at all times. 12.2 Digital Page Ltd reserve the right to take any action Digital Page Ltd deem appropriate and proportionate to the breach of the Conditions. 12.3 If Digital Page Ltd decide that the Customer has breached the Conditions, Digital Page Ltd will use reasonable endeavours to ensure that the Customer is made aware of the breach without suspension or termination of the Service. However it may be necessary, due to the severity of the breach, to suspend or end the Service whilst details of the breach are investigated further. Digital Page Ltd reserve the right to suspend or end the Customers Account at it's sole discretion without refund, and make an additional charge for all reasonable costs incurred due to investigating and dealing with the misuse and/or blocking access to any component(s) of the Service. 12.4 The Customer must notify Digital Page Ltd immediately in writing of any allegation of infringement of any intellectual property rights prompted by its use of the Service. The Customer may not make an admission relating to an alleged infringement. The Customer must allow Digital Page Ltd, or at Digital Page Ltd's election, the Carrier to conduct all negotiations and proceedings and give Digital Page Ltd or the Carrier all reasonable assistance in doing so. The Customer must allow any part of the Service to be modified so as to avoid continuation of the alleged infringement. 13. Term and Termination13.1 The Customer may end this Agreement after the Minimum Period of Service by giving Digital Page Ltd not less than thirty (30) days written notice expiring no earlier than the end of the Minimum Period of Service. If a Customer wishes to end this Agreement before the end of the Minimum Period of Service, Digital Page Ltd shall be entitled to charge the Customer fees which would have been payable by the Customer for the balance of the Minimum Period of Service. 13.2 In addition, if a Customer using Digital Page Ltd ADSL wishes to end this Agreement before twelve (12) months have elapsed since the Commencement Date, Digital Page Ltd shall be entitled to charge a termination fee. For details of the current termination fee please contact the Digital Page Ltd Sales department. 13.3 The Customer may do so by writing to Digital Page Ltd indicating the Customer's intention to cancel and either(a) send it to Digital Page Ltd. 13.4 Digital Page Ltd may end this Agreement immediately upon written notice to the Customer if:
13.5 The provisions of this Agreement regarding Confidential Information and limitation of liability shall survive the termination of the Agreement. 13.6 Upon termination of this Agreement the Customer shall immediately stop using the Service and the Customer's right to use Service shall immediately terminate. 14. Disclaimer of Warranties14.1 THE SERVICE WILL BE PROVIDED TO THE CUSTOMER 'AS IS', WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Digital Page Ltd DISCLAIMS AND EXCLUDES ALL SUCH WARRANTIES AND REPRESENTATIONS INCLUDING WITHOUT LIMITATION ANY WARRANTY OR REPRESENTATION THAT THE SERVICE IS FREE OF DEFECTS AND VIRUSES, OF SATISFACTORY QUALITY, FIT FOR A PARTICULAR PURPOSE OR NON-INFRINGING OF THIRD PARTY RIGHTS. FURTHER, Digital Page Ltd DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES THAT MIGHT ARISE FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. THE CUSTOMER ACCEPTS ALL RISKS AND LIABILITIES ASSOCIATED WITH THE CUSTOMER'S USE OF THE SERVICE. 15. Limitation on Liability15.1 Nothing in this Agreement shall exclude or limit liability for(a) death or personal injury resulting from the negligence of either party or their servants, agents or employees or(b) fraud. 15.2 Digital Page Ltd shall not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with this Agreement for:
15.3 Subject to paragraphs 15.1 and 15.2 Digital Page Ltd liability to the Customer in contract, tort, negligence, pre-contract or other representations arising out of or in connection with this Agreement or the performance or observation of its obligations under this Agreement shall be limited in aggregate to £250. 15.4 Each provision of this paragraph 15 excluding or limiting liability shall be construed separately, applying and surviving even it for any reason any other provision does not remain in force, notwithstanding the expiry or termination of this Agreement. 15.5 The Customer is solely responsible for any liability arising out of any content provided by the Customer and/or any material to which other users can link to through such content. Any data included in the Equipment upon installation by Digital Page Ltd is for testing use only and Digital Page Ltd hereby disclaim any and all liability arising there from. 16. Indemnity16.1 The Customer agrees to indemnify and hold Digital Page Ltd harmless for all liabilities, loss, claims and expenses that may arise from (a) any breach of these Conditions by the Customer; and (b) any transmission or receipt of any content or message which the Customer has requested or made using the Service. 17. Data Protection/Personal Details17.1 Digital Page Ltd may retain the Customer's personal data, and the Customer authorise Digital Page Ltd to use their personal data, for the following purposes:
17.2 It is the Customer's responsibility to keep the personal data that the Customer provide to Digital Page Ltd up to date. Digital Page Ltd may send notices or other information to the Customer at the address the Customer give Digital Page Ltd. The Customer should notify Digital Page Ltd immediately of any change to the Customer's personal data by sending Digital Page Ltd. 18. Confidentiality18.1 The Customer must at all times, both during the term of the Agreement and for a period of two (2) years after its termination, keep in confidence all Confidential Information using at least the same standard of care the Customer uses with their own confidential information, but in any event no less than reasonable care. The Customer may not use or disclose any Confidential Information other than for purposes and activities specifically permitted by the Agreement. The Customer may only disclose Confidential Information to an employee or contractor under binding obligations of confidentiality substantially similar to those set forth in this Agreement on a 'need to know' basis. If the Customer is legally compelled to disclose any Confidential Information, then, prior to such disclosure, the Customer must:
19. Notices19.1 Any notice required or permitted under the Agreement must be in English and in writing. The Customer must send any such notice to Digital Page Ltd. 19.2 Any notice to be sent to the Customer will be sent to the address which the Customer provided on the Application Form or such other address as the Customer shall have given written notice of as the billing address. 20. Assignment20.1 Digital Page Ltd reserves the right to assign or sub-contract any or all of its rights and obligations under this Agreement without the Customer's further consent to such assignment or sub-contract. 20.2 The Customer may not sell, lease, sub-licence, assign or otherwise transfer, whether in whole or in part, by operation of law or otherwise, the Agreement or any rights or obligations therein without the prior express written consent of Digital Page Ltd. 21. Matters Beyond The Parties' Reasonable Control21.1 If either party is unable to perform any of its obligations under this Agreement because of a matter beyond that party's reasonable control including, but not limited to, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, or acts of local or central Government or other competent authorities or acts or omissions of third party telecommunications service providers, that party shall have no liability to the other for such failure to perform its obligations. 22. Proprietary Rights22.1 All title, interests, and rights (including intellectual property rights) in the Service remain in Digital Page Ltd and/or its suppliers. The Customer acknowledge such title, interest and rights and the Customer shall not take any action to jeopardise, limit or interfere in any manner with Digital Page Ltd (or any third party supplier's) title, interests or rights with respect to the Service including, but not limited to, using its trademarks or trade name. 22.2 Title and related rights in any content accessed through the Service are the property of the applicable content owner and are protected by applicable laws. The right to use granted to the Customer under this Agreement gives the Customer no rights to such content. If the Customer wishes to use such content, the Customer must ensure that he has the appropriate consent or licence of the content owner. 23. Amendment of These Conditions23.1 Digital Page Ltd reserves the right to add to and/or amend the Conditions at any time. Such changes shall be notified to the Customer by posting on the Legal section of the Digital Page Ltd's Web site. Changes in this manner shall be deemed to have been accepted if the Customer continues to use the Service after a period of two weeks from the date of posting on the Web site. 24. Miscellaneous24.1 The Agreement will constitute the entire agreement between the parties concerning the subject matter of these Conditions. It will supersede all prior and contemporaneous agreements, communications and representations (except for fraudulent or negligent misrepresentations) whether oral or written, between the parties relating to the subject matter of these Conditions, and all past courses of dealing or industry custom. The Agreement will prevail over any other conflicting written instrument or other notice the Customer may submit to Digital Page Ltd. 24.2 Any amendment to the Agreement must be in writing and signed by an authorised representative of each party. 24.3 The Agreement shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the Courts of England. 24.4 In the event of a dispute between the parties, the parties will attempt in good faith to resolve the dispute or claim arising out of or relating to the Agreement promptly through negotiations between the respective representatives of the parties who have authority to settle the same. 24.5 If any provision of the Agreement (whether in part or in whole) is held by a court of competent jurisdiction to be illegal, invalid or unenforceable the remaining provisions of the Agreement shall remain in full force and effect. 24.6 Any waiver of any breach of any provision of the Agreement will not constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions of the Agreement. A waiver of a provision or breach of a provision of the Agreement will only be effective if made in writing and signed by an authorised representative of the waiving party. 24.7 The licence granted under the Agreement will not create a partnership, joint venture, agency relationship or franchise relationship. 24.8 Notwithstanding any other provision in this Agreement, nothing in this Agreement will create or confer any rights or other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than the Customer or Digital Page Ltd. 24.10 The headings to the sections of these Conditions are for convenience only and have no substantive meaning. |
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